Last Updated: 4/8/26

BICASA North America
www.bicasa-usa.com

BICASA North America (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Submit a contact form
• Request a quote or technical information
• Subscribe to updates
• Communicate with us by email or phone

This may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Project details or documents you choose to share

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referring website
• Cookies and similar tracking technologies

This information helps us understand how visitors use our site and improve functionality.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Prepare quotes, proposals, or technical documentation
• Improve website performance and user experience
• Send updates or communications when you opt in
• Maintain website security
• Comply with legal obligations

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

• Trusted service providers (e.g., website hosting, analytics, email services)
• Project partners, installers, or distributors when needed to fulfill your request
• Regulatory or legal authorities when required by law

We do not share your information with third parties for their marketing purposes.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve site functionality
• Analyze traffic and usage patterns
• Remember your preferences

You may disable cookies through your browser settings, though some features may not function properly.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we are committed to protecting your data to the best of our ability.

6. Your Rights and Choices

You may request to:

• Access the personal information we hold about you
• Correct or update your information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

To make a request, contact us using the information below.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

BICASA North America
2705 Whitehall park Dr, STE 300, Charlotte, NC 28273
[email protected]

704-919-1350